Shipping & Returns

Expected Shipping Times

We will make every attempt to ship out your order as soon as possible. Orders placed by 2PM (Mon - Fri) typically ship out as follows:

NOTE: These shipping times are contingent upon product availability.

Once your product(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking # will be included, if available. In general, orders are shipped Monday - Friday (excluding holidays). Saturday delivery is not available. We cannot ship to P.O./A.P.O/F.P.O Box addresses.

Shipping Policies

Orders are shipped for Monday through Friday delivery. Weekend delivery is not available

• Once your products have shipped you will receive a shipment confirmation via email. A shipping tracking number will be included if available.
• To estimate when you will receive an ordered item, remember to add the typical fulfillment time ("Usually ships in…") onto the shipping time.
• There will always be a small chance that the shipper may experience unexpected delays.
• Our shippers deliver to anywhere in the continental U.S.
• We cannot ship to P.O./A.P.O/F.P.O Box addresses.

Tracking Your Shipment

Once you have received confirmation of shipment, you may follow up on the status of your delivery at:

• FedEx shipments:
  www.fedex.com
  1-800-GO-FEDEX (1-800-463-3339)
• UPS shipments:
  www.ups.com
  1-800-PICK-UPS (1-800-742-5877)

Wrong item or quantity shipped

If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product.

If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity, even if you didn't order it.

Damaged in shipping

If your shipment was damaged in transit we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy Contact Customer Service to proceed.

Exchanges/Returns

To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.

1. Call Customer Service at 802-222-5673 or email returns@ArtBarkGallery.com and submit a request to obtain a Return Merchandise Authorization (RMA). Be prepared to provide our customer service representative with your name and order ID number.

2. Write the RMA # on the original packing list and on the outside of the shipping carton. All items that are received without a valid RMA # will be refused.

3. Refer to the RMA email we will send you to be sure that all original items are included with your return. You may be billed for any missing or damaged items.

4. Box the product(s), making sure to include all the original packaging, any included accessories, a copy of the original packing list, and ship to:

   Art Bark Gallery
   938 Old Post Rd.
   Bradford, Vermont 05033

Return Shipping Charges

Shipping charges for return product(s) to ArtBarkGallery.com are the responsibility of the customer. ArtBarkGallery.com recommends that you always ship the product(s) with a shipper that can be tracked. ArtBarkGallery.com cannot be held responsible for lost products unless there is a signature proof of delivery.

Return Processing Time and Notification

Once ArtBarkGallery.com has received your returned item(s), we will process your return within 48 business hours. If the return is accepted, you will receive a credit confirmation via email. If you have requested an exchange, a new shipment confirmation will be sent to you. If there are any issues or problems with your return/exchange, ArtBarkGallery.com will notify you via telephone or email.

Shipment Refusal

If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled.